The Lagos State Client Coverage Company (LASCOPA) has warned that it’ll sanction companies that fail to wait shopper grievance mediation classes.
The caution used to be issued via LASCOPA’s Basic Supervisor and Leader Govt Officer, Afolabi Solebo, whilst talking with newshounds on the Murtala Muhammed Global Airport upon his go back from the 2026 Global Bar Affiliation Convention in Copenhagen, Denmark.
Solebo additionally advised producers, shops and repair suppliers throughout Lagos State to conform absolutely with the Lagos State Client Coverage Legislation 2025, as amended, and the Federal Festival and Client Coverage Act 2018.
LASCOPA to sanction companies skipping shopper grievance mediation
Solebo stated companies that fail to honour scheduled mediation classes over professional shopper proceedings may just face sanctions, including that affected premises is also sealed the place accepted via regulation.
He wired that companies should take shopper proceedings and redress procedures significantly.
- “LASCOPA will now sanction companies that intentionally fail to honour scheduled mediation classes on professional shopper proceedings. The place accepted via regulation, affected premises is also sealed. All companies are required to regard shopper proceedings and redress processes with utmost seriousness,” he stated.
The company additionally known a number of practices that would suggested regulatory intervention.
- Those come with unfair business practices, deceptive ads, misleading pricing and hidden fees.
- Deficient carrier supply might also draw in regulatory motion.
- The manufacture or sale of substandard, counterfeit or unsafe merchandise may just similarly result in intervention.
The company’s caution reinforces its name for companies to conform to shopper coverage regulations and deal with proceedings thru established redress mechanisms.
LASCOPA lists offences that would cause sanctions
Solebo warned that companies discovered to have violated appropriate shopper coverage regulations may just face consequences, together with fines, enforcement orders, suspension of operations, prosecution or the sealing in their premises.
He appealed to customers with unresolved proceedings to stay affected person, noting that delays steadily happen when companies forget about invites to mediation classes.
The LASCOPA leader additionally advised customers to retain receipts, invoices, warranties and different related data when filing proceedings to enhance their claims.
He reaffirmed Governor Babajide Sanwo-Olu’s dedication to shopper coverage and the improvement of a good trade surroundings in Lagos.
Solebo stated shopper coverage used to be a shared accountability, with companies and customers each enjoying a task in development a clear and responsible market.
What you must know
In March 2026, Solebo stated LASCOPA had resolved more than 11,000 shopper rights violation instances and recovered over N860 million for Lagos citizens within the previous 5 years.
He stated the company remained dedicated to making sure that customers gained worth for cash and pleasure from the services and products they bought.
- “Shoppers should get worth for cash and pleasure for no matter merchandise they purchase or products and services rendered,” he stated.
Solebo advised citizens to not stay silent when their shopper rights had been violated, noting that LASCOPA exists to make sure companies perform reasonably and that customers can search redress when handled unfairly.
- “There’s not anything like ‘no refund coverage’. For those who don’t seem to be glad with a services or products, you might have the fitting to hunt redress,” he added.
He additionally stated the company handles a vital collection of shopper proceedings once a year, treating a median of a minimum of 2,000 instances every 12 months throughout quite a lot of sectors of the financial system