The Lagos State Client Coverage Company (LASCOPA) has resolved 528 client court cases towards Ikeja Electrical Distribution Corporate (IKEDC), securing credit score changes and refunds price N26.24 million between January and September 2026.
The company disclosed this in its newest replace on interventions in electrical energy client disputes.
The improvement highlights its efforts to support client coverage, advertise duty and support provider supply in Lagos State’s electrical energy distribution sector.
LASCOPA resolves 528 Ikeja Electrical court cases
Consistent with the company, it won 556 court cases towards Ikeja Electrical throughout the nine-month length, of which 528 had been resolved, whilst 28 stay ongoing. This represents a solution price of roughly 95%.
The Basic Supervisor and Leader Govt Officer of LASCOPA, Afolabi Solebo, reaffirmed the company’s dedication to selling equity, duty, transparency and advanced provider supply within the electrical energy distribution sector.
The company additionally facilitated credit score changes and refunds totalling N26,243,758.75 for affected customers, highlighting the function of regulatory intervention and mediation in resolving disputes and securing redress.
The Head of LASCOPA’s Court cases and Mediation Division, Yusuf Musiliu, defined that the company receives and analyses court cases submitted via each on-line and offline channels.
He mentioned the company’s stakeholders’ parley supplies a chance for Ikeja Electrical officers and affected customers to talk about grievances, succeed in mutually appropriate agreements and unravel disputes.
LASCOPA suggested aggrieved customers to practice established procedures for in quest of redress relatively than resorting to self-help.
Customers have been prompt to offer supporting paperwork, together with electrical energy expenses, cost receipts and different related proof when filing court cases.
The company mentioned offering the vital documentation would assist facilitate investigations and make sure well timed solution of disputes.
Musiliu expressed delight with the agreements reached during the engagement, noting that the method supplies customers with an street to deal with grievances at once with the electrical energy distribution corporate.
LASCOPA explains its client mediation procedure
Musiliu disclosed that the company holds its stakeholders’ parley with Ikeja Electrical at the final Thursday of each and every month, offering a standard platform for customers to offer unresolved court cases and interact at once with the distribution corporate.
The company inspired citizens to record billing disputes and different service-related grievances promptly.
Customers can method LASCOPA over estimated billing and over the top electrical energy fees.
Court cases in relation to overbilling and electrical energy provide demanding situations may also be submitted.
The company suggested citizens to record different practices they imagine unfair within the supply of electrical energy products and services.
LASCOPA reiterated its dedication to protective customers and selling duty amongst provider suppliers in step with its mandate underneath the Lagos State Client Coverage Legislation 2025, as amended.
Solebo prompt citizens to touch the company via its toll-free helpline, 080 0005 2726, to be had on weekdays, or by way of electronic mail at [email protected], to record court cases and search help.
What you must know
Nairametrics reported in March 2026 that LASCOPA had resolved greater than 11,000 client rights violation circumstances and recovered over N860 million for citizens within the previous 5 years.
On the time, Solebo mentioned the company remained dedicated to making sure that customers in Lagos won worth for cash and delight from the services and products they bought.
He suggested citizens to not stay silent when their client rights have been violated, stressing that the company used to be established to make sure companies function slightly and that customers have get admission to to redress when handled unfairly.
Solebo additionally disclosed that LASCOPA handles a mean of no less than 2,000 client court cases every year throughout other sectors of the economic system.
Consistent with him, the company had treated greater than 12,000 circumstances of client rights violations over 5 years, with over 11,000 effectively resolved via mediation and negotiations.