The Nigerian Railway Company (NRC) has pledged to toughen passenger enjoy thru higher communique, better responsiveness to lawsuits and nearer coordination amongst departments chargeable for teach operations and customer support.
The Managing Director of the Company, Dr Kayode Opeifa, gave the reassurance remaining Thursday at Mobolaji Johnson Educate Station, Yaba, Lagos, throughout actions marking the 2026 Buyer Carrier Week, held from October 5 to 9 beneath the theme, “The Additional Mile.”
Represented by means of the Director of Scientific Products and services, Dr. Hope Iloka, Opeifa stated passengers’ reviews, lawsuits and recommendations remained essential to making improvements to railway products and services.
He famous that buyer pleasure went past transferring passengers between locations to incorporate protection, convenience, punctuality, efficient communique and courteous remedy.
He instructed passengers to proceed offering optimistic comments whilst encouraging them to deal with respectful family members with frontline railway body of workers.
Additionally talking, Mrs Ngozi Umoh, representing the Director of Operations, highlighted the desire for nearer collaboration between the Operations, Business and Buyer Carrier devices.
In a presentation titled, “How Buyer Carrier Pertains to the Operations and Business Division in NRC,” she defined that environment friendly teach products and services trusted coordination between teach operations, ticketing, reservations and passenger toughen.
In keeping with her, comments from passengers is helping the Company establish provider gaps, get to the bottom of lawsuits and toughen provider supply. She added that efficient buyer family members may just inspire repeat patronage, improve public self assurance and toughen income era.
A consultant of the Buyer Carrier Unit, Mrs. Henrietta Eregare, stated buyer pleasure used to be a collective accountability, requiring personnel throughout departments to offer correct data, be in contact adjustments promptly and reply professionally to passengers’ issues.
She instructed railway body of workers to show persistence, courtesy and determination of their dealings with commuters, noting that each and every interplay may just affect public belief of the Company.
The development used to be attended by means of the Head of Industry Procedure and Potency Table, Mr. Oyekunle Oyewole; Mrs Kemi Ogbonna, District Superintendent, who represented the Lagos Railway District Supervisor, Engr Adewale Adedeji; Mr. Henry Oyediran, representing the Legacy Museum; and Mrs Adefunke Shobanke, representing Tantalizers.
Tantalizers supported the party by means of offering snacks and pastries for taking part stations and actions.
The NRC stated the once a year observance additionally equipped a chance to recognise frontline body of workers and improve the desire for higher cooperation amongst departments in addressing passengers’ issues.
The Company maintained that efforts to toughen buyer pleasure would proceed past the party, with the wider function of strengthening public self assurance in rail transportation and inspiring extra Nigerians to make use of teach products and services.
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