Ezekiel Akinyemi
The common Buyer Provider Week was once once more celebrated Monday, October 5 to Friday, October 9, 2026 when company organisations around the globe acknowledge and rejoice their frontline staff who serve and beef up consumers day-to-day. Buyer Provider Week is a global annual match held throughout the primary complete week of October. The theme of the Buyer Provider Week for 2026 is “The Additional Mile” which speaks to the will for firms to head past the decision of responsibility to meet their consumers. It additionally aligns with Globacom’s ongoing nationwide advocacy marketing campaign themed “By no means Accept Much less” , a choice on shoppers to prioritise their delight, self actualisation, and wreck boundaries to their subsequent ranges.
Consistent with this common apply and tradition, Nigeria’s telecommunications massive, Globacom, noticed the week with a sequence of actions involving the Buyer Provider groups national no longer handiest to rejoice them but in addition to arrange them for extra environment friendly provider to the purchasers. The corporate despatched letters of appreciation to the purchasers allowing them to know they’re the rationale it is going the additional mile and thanked them for being a valued a part of its adventure.
In fact, environment friendly customer support routinely renews, strengthens, and deepens the bonds and relationships between company organisations and their consumers. Due to this fact, probably the most primary good points of the Buyer Provider Week for customer-centric and environment friendly organisations is healthier synergy and and stepped forward relationships.
For Globacom, the 2026 Buyer Provider Week is a distinct one on account of its accident with a symbolic regulatory reputation of its superb document of purchaser provider, in addition to its spectacular scorecard in client criticism control and determination which surpassed the regulatory thresholds within the month of August, of 2026. The popularity and accolade got here from the Nigerian Communications Fee (NCC) which praised the corporate for its adherence to regulatory compliance, dedication to customer support, and the advance of the telecoms sector.
This reputation and commendation by way of the regulator isn’t an remoted incident as Nigeria’s in point of fact indigenous telecoms massive has been recognised for provider excellence up to now. Proper from when it made its debut, the corporate has remained constant and unwavering in its decision to lift the bar in customer support.
The most recent regulatory applause from the NCC isn’t just an confirmation of Globacom’s dedication and remarkable efficiency in client criticism control and determination but in addition an acknowledgement of a planned and deliberate means of constantly turning in awesome provider to its consumers.
Those are the precise phrases of the NCC: “We’re happy to notice that your company completed and surpassed the Fee’s criticism answer thresholds of 90% and 97% for Stage 2 (L2) lawsuits. This accomplishment displays your dedication to regulatory compliance, client delight, and the continual growth of provider supply”. There is not any doubt that the corporate has put within the works to ups ale each provider supply, client criticism Control and determination, in addition to providing subscribers a singular visitor revel in.
The NCC additionally said Globacom’s willpower to well timed criticism answer and adherence to established Provider Stage Agreements (SLAs) which it mentioned have contributed considerably to improving client self assurance and selling a favorable visitor revel in throughout the telecommunications sector. As an organization constructed on procedure, programs, and high quality regulate, it isn’t unexpected that each one its companions and stakeholders are successfully served and accorded the maximum attention in each determination making.
The corporate’s determination to face out in customer support is planned as may well be gleaned from its funding in infrastructure, optic fibre growth, deployment of 4G community, and the top-of-the vary trendy customer support control generation emplaced.
Globacom has prioritized provider excellence, 0 provider failure, and an effective and extremely optimized community. Its funding in submarine cable community has no longer handiest widened community broadband however has additionally produced speedy, transparent, and environment friendly telecoms provider
The deployment of AI Gloria, Glo’s AI powered voice and textual content assistant which responds to lawsuits, has considerably enabled seamless criticism control and answer. The Glo AI assistant understands and responds to textual content and verbal queries and provides solutions in English, Yoruba, Igbo, Hausa, French, and Spanish. But even so, Glo Cafe 3.0’s wide variety of services and products as a self provider app additionally scale back the potential for provider mistakes in an important approach. The made over Glo Cafe 3.0 app is a large step ahead for Glo’s self-service platform, giving subscribers extra regulate and a smoother revel in proper at fingertips. The made over Glo Café App permits you to purchase airtime and information, borrow credit score, Knowledge gifting – sharing, managing subscriptions or to pay postpaid expenses, as any of those may also be finished in simply 3 clicks. App customers can Pay by the use of playing cards, transfers, USSD, and extra fee choices.Greater than an replace, the most recent Glo Café App is a pleasant virtual house mixing connection, comfort, a laugh, beef up, and price.
Globacom’s document of provider excellence dates again to its inception 23 years in the past, successful and stacking up awards in succession. It is a testomony to the dedication and imaginative and prescient of the founder, Otunba Mike Adenuga Jr. Who set a template of innovation, provider, worth and affect which the devoted and go-getting staff of the corporate are construction on.
In Might 2026, a Nigerian Communications Fee’s (NCC) file printed that Globacom emerged as the rustic’s fastest-growing Web Provider Supplier (ISP) within the month of Might, recording the best internet addition of web subscribers some of the country’s primary cellular community operators.
The NCC knowledge printed that Nigeria’s web subscriber base rose from roughly 154.3 million in April to about 157 million in Might 2026, representing a internet building up of two.67 million subscribers throughout the month. Out Of the two.67 million combination Business expansion, Globacom contributed just about part, increasing its web subscriber base by way of about 1.3 million subscribers.
The success additional reinforces the corporate’s renewed aggressive momentum inside of Nigeria’s dynamic telecommunications panorama. Airtel Nigeria posted the second-highest expansion, including roughly 1.07 million, whilst MTN Nigeria recorded an building up of 382,894 subscribers throughout the length.
In an effort to ship easy and seamless voice and information services and products to its teeming subscribers national, Globacom commenced a holistic and in depth Infrastructure improve, growth, improving and fibre optic growth years again.
The infrastructure modernisation mission has ended in global elegance services and products, unrivaled visitor revel in around the community, speedy, environment friendly voice and information services and products.
The corporate additionally invested in more frequency spectrum thereby expanding its community capability and vary in addition to providing optimum worth advent. The strategic funding in new spectrum and spectrum refarming additionally ended in higher video streaming revel in, quicker video pace, and environment friendly reside streaming revel in.
In furtherance of its function of continuously reinventing the wheel for innovation and industry growth, the corporate has carried out and nonetheless continues to put into effect the outlet of 1000’s of enhanced LTE (4G) new base stations to support knowledge pace. Those new base stations are supporting higher visitor revel in and strengthen the standard of services and products.
Considerably too, Glo Nigeria has intensified fibre to web page and fibre to house services and products rollout along with updating its nationwide fibre spine. That is to supply again up for its knowledge in addition to extend the information infrastructure and be offering upper knowledge pace and higher visitor revel in. On this regard, the corporate is doing alot of fibre to web page and fibre to house unfold to attach extra websites and houses so that you could pressure the bandwidth requirement of the complicated LTE growth.
As a result of the ordinary factor of provider disruptions because of highway development works impacting its fibre infrastructure, Glo Nigeria has finished a number of kilometres of fibre relocation national to avert long run provider disruptions because of freeway development works. Additionally this fibre infrastructure reconstruction is an ongoing mission in spaces of highway development works pan Nigeria
To be sure that provider is continuous and uninterrupted, Glo Nigeria is fortifying its nationwide spine resiliency, making sure no provider disruptions because of causes that can deliver down its fibre community. On this regard, new fibre routes are being built along with the growth of the fibre spine infrastructure.
Telecom business analysts mission that with Glo Nigeria’s huge infrastructure growth and enhancement, the community will considerably building up its capability to maintain upper knowledge volumes, offering awesome 4G LTE speeds, and enhanced protection, in particular in high-volume city and underserved spaces, and having the capability to supply a congestion-free revel in.
Akinyemi, a Fellow of Nigerian Institute of Public Members of the family, writes from Lagos